MU Limits Public Access as of November 30th

In response to warnings of increased COVID-19 cases during the holiday season, MU will be taking proactive steps to reduce risks of exposure to our employees, customers, and community. Therefore, our Administrative Office and other facilities will be closed to the public effective Monday, November 30, 2020; this includes the customer service lobby. During this time, the drive-thru at 433 West 1st North Street will remain open with operating hours from 8:00am – 5:00pm Monday through Friday except for Holidays. Business will operate as normal including disconnects for non-payment.

We understand that many of our customers come into our office to pay their bills and handle other utility related needs. If you have questions related to utility services, you can call our CS line at 586-4121 or email Our technical service line will remain available 24/7 and will continue to respond to outages. Customers can also make in-person appointments as needed.

There are multiple alternative methods for paying your bill, including:
  • Drive-Thru at the Administrative Office located at 433 West 1st North Street.
  • Dropbox and Kiosk located in the inside lane of drive-thru at Administrative Building. Both of these will be available 24 hours a day, 7 days a week. The Kiosk accepts credit/debit cards and cash.
  • Kiosks locations throughout Morristown:
    • Fastop at 3507 E Andrew Johnson Hwy
    • Fastop at 5056 W Andrew Johnson Hwy
  • Pay Online through Customer Portal. You can reach the payment page through our website, by clicking Pay My Bill or My Account.
  • Pay by Phone at 586-4121, option #4.
  • Mail payment by return envelope included in your monthly bill, mail to:
PO Box 59012
Knoxville, TN 37950-9012

We will continue to monitor the COVID-19 situation throughout the holidays and will re-evaluate the situation in January. MU employees are committed to follow protocols that protect our ability to maintain essential utility services for the community. All updates will be posted on our social media platforms and website