Payment Options

MUS offers several convenient ways to pay your bill.


You can pay online with your Visa, MasterCard, Discover or American Express card.   Just click Pay Your Bill  and sign in to your account.    

By Phone

You can pay by phone using your Visa, Mastercard, Discover or American Express card by calling 423-586-4121 and select Option #4.

By Mail

You will find a return envelope include in your monthly bill.   Bills are mailed to:
      PO Box 59012 

     Knoxville, TN 37950-9012

Auto Bank or Credit Card Draft

For our customers who prefer not to mail or bring in their payments, we offer a personal bank draft program.  Complete the form and send in a voided check from the account you want to draft from and sign the permission slip.  Then, each month, your bill will be deducted from your checking account on the day that it is due.  You still receive a monthly statement to show you how much the bill is and it will show the date it will draft from your bank account.  For Credit Card drafts cpmplete the form and either email your card information or a CSR can give you a call to obtain your card information over a secured phone line.  

               Bank or Credit Card Draft Request Form

In Person

Our main office is located at 441 W. Main Street.  We are open from 8-5 on Monday, Tuesday, Thursday and Friday and 9-5 on Wednesdays.  We accept checks, cash, money orders, or credit cards.

After Hours

We offer an after-hours payment drop box at the Main Office at 441 West Main Street.  Just come through the drive-thru lane closest to the building and the box is located on the wall.  This drop-box is always available to use 24 hours a day, 7 days a week. 

***COMING SOON*** Options 
No more deposits, no more monthly bill notices, no more late fees.  Pay your bill at your convenience.  Mobile app, kiosks and online options make payments easy.  Expected release in early 2017.  

A payment kiosk which will be available 24/7 at the MUS office will allow customers to conveniently pay their bill with cash, check or credit cards.