Assistance or Concerns
Are you having trouble paying your bill?
Ask us about a payment extension - or you may be eligible for financial assistance with your utility bill. To see if you qualify please call for further assistance:
*Note: you may need a 12 month print out of electric usage
Are you a veteran?
*Some local churches occasionally provide assistance when funds are available
Bill Dispute or Complaints:
Hearings on disputed bills will be held by appointment at Morristown Utility Commission's office on any business day. The Service Manager or his designee will hear the evidence, render a decision in writing and shall promptly provide the customer with a copy of said decision. The customer may no later than noon of the fifth business day after a decision is rendered, submit a request for an appeal hearing conducted by the General Manager. The General Manager will hear evidence and render a final decision in writing and shall promptly provide the customer with copy of such decision. The customer requesting a hearing has the right to examine Commission's records pertaining to that customer's service. In addition, the customer has a right to have a representative at the hearing, to testify and to present witnesses. The Customer's service will not be discontinued until after the above procedures have been complied with. A copy of the hearing and appeal procedures will be posted in Commission's offices.